Privacy Policy
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Crestline Naturals Pty Ltd (ABN 57 832 140 963), trading as Strainingorganic ("we", "us", "our"), is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We collect personal information you provide when you: submit an order form (name, phone number); send us a contact message (name, email address, message content); or visit our website (browser data, IP address, cookies - see Section 11).
2. How We Use Your Information
We use your information to: process and confirm orders; deliver products and arrange payment on delivery; respond to your enquiries; improve our website and services; and comply with legal obligations. We do not sell or rent your personal data to third parties.
3. Legal Basis for Processing
We process your personal information on the basis of: (a) your consent where required; (b) performance of a contract (order fulfilment); (c) compliance with a legal obligation; and (d) our legitimate interests in operating a lawful business.
4. Sharing and Disclosure
We may share your information with: courier and logistics partners (name, address, phone - for delivery only); payment processing partners where applicable; government authorities if required by law. We do not share your data with advertisers without your explicit consent.
5. Data Security
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. Our website uses HTTPS encryption for all communications.
6. Your Rights Under Australian Privacy Law
Under the Australian Privacy Act 1988, you have the right to: access the personal information we hold about you; request correction of inaccurate information; make a complaint about how we handle your data; and opt out of direct marketing at any time. To exercise any of these rights, contact us at info@strainingorganic.world.
7. International Data Transfers
If we transfer personal information outside Australia (e.g. to cloud service providers), we take reasonable steps to ensure the recipient handles your data consistently with Australian Privacy Principles.
8. Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Order records are typically retained for seven years in accordance with Australian tax and business record requirements.
9. Children's Privacy
Our website and products are intended for adults only. We do not knowingly collect personal information from individuals under the age of 18.
10. Third-Party Services
Our website may use the following third-party services, which may set cookies or collect data: Google Ads Conversion Tracking - to measure advertising performance; Google Remarketing - to show relevant ads to past visitors; Google Analytics - to analyse website traffic; Google Maps API - to display our location on the Contact page. Each service is governed by Google's Privacy Policy. You can control cookie preferences using our Cookie Settings banner.
11. Cookies
We use cookies to operate our website and, with your consent, for analytics and advertising. See our Cookie Policy for full details including how to manage your preferences.
12. Updates to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the website after any changes constitutes your acceptance of the updated policy.
13. How to Make a Complaint
If you have a complaint about how we handle your personal information, please contact us first at info@strainingorganic.world. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
14. Contact
Crestline Naturals Pty Ltd
142 Collins Street, Melbourne VIC 3000, Australia
Email: info@strainingorganic.world
Phone: +61 3 9012 4867